Bexxly · FAQ

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Everything you want to know about Harmonia, how it works, shipping, returns, and accessories — answered honestly.

Category 01
About Harmonia
  • Harmonia is a precision frequency generator. It produces weak pulsed electromagnetic waves through a 24k gold-plated coil and sound waves through a 3.5mm AUX output, creating a clean electromagnetic frequency environment around it that your body may respond to. It's designed for sleep, relaxation, focus, and general wellness. It is a wellness device, and does not diagnose, treat, or cure any medical condition.

  • Three main differences: (1) Pure sine wave output — most devices use digital square waves that the body doesn't respond to well. Harmonia uses an analogue sine wave generator. (2) Custom hardware — white PCB, 24k gold-plated coil. Not the generic green/silver unit. (3) Physical Frequency Handbook — 100+ frequencies, protocols, and timing guides included as a real physical book. No competitor offers this.

  • Our customers primarily use Harmonia for: sleep improvement, chronic pain (back, knee, hip, joint), sinus issues, anxiety and stress, brain fog and focus, and athletic recovery. Results vary by individual and condition. We make no medical claims — if you have a medical condition, consult your doctor.

  • None of the above. No app. No WiFi. No Bluetooth. No subscription. No account. Plug it in, select your frequency from the handbook, and leave it. That's it.

  • Harmonia operates in complete silence. No sound, no light, no vibration. You won't know it's running — which is the point. It works while you sleep without disturbing you or anyone next to you.

  • Universal voltage — 100–240V. Compatible with outlets in 183 countries. A travel adapter may be needed for the physical plug shape, but the device itself handles any voltage automatically.

Category 02
How It Works
  • Your brain and body produce measurable electrical rhythms at specific frequencies. Delta waves during deep sleep, alpha waves during relaxation, beta waves during focus. Frequency healing is based on the principle that exposing the body to specific electromagnetic frequencies may support these natural rhythms. Harmonia generates these frequencies as a pure sine wave through its gold-plated coil, offering your nervous system a stable signal to synchronise with.

  • Most cheap devices use digital square wave oscillators — abrupt on/off signals that create harmonic distortions your cells don't recognise as natural. Harmonia uses an analogue sine wave generator, producing smooth, continuous oscillations that closely resemble natural biological electromagnetic fields. This is why the body responds to Harmonia's signal where others fail.

  • Most customers notice changes within 1–3 weeks. Sleep quality typically shifts first (lighter sleepers may feel it within days), then pain levels, then energy and clarity. Some people with chronic conditions take 4–6 weeks. This is why we offer a 60-day guarantee — we want you to have real runway.

  • Harmonia produces a weak, localised electromagnetic field designed for close-proximity use. Place it on your bedside table for the best experience during sleep. The audio output through the AUX connection works at whatever distance your speaker or earphones allow.

  • Yes. Many customers use Harmonia during work, reading, or relaxation as well. Sleep protocols (delta/theta frequencies) work best at night. Focus and energy protocols work well during the day. The Handbook will guide you on timing.

Category 03
The Frequency Handbook
  • Physical. A real, printed book that ships with every Harmonia. Not a PDF, not a QR code to a website. A proper reference book you keep on your bedside table next to the device and actually use.

  • 100+ frequencies with plain-English use cases and benefits. Condition-specific protocols for sleep, pain, sinus, anxiety, focus, energy, and recovery. Timing guides — when to use each frequency, for how long. Beginner starter protocols. Advanced frequency stacking sequences. Explanations of the Schumann resonance, solfeggio frequencies, and brainwave entrainment ranges.

  • Yes. The Complete Kit includes an upgraded edition with additional advanced protocols, condition-specific programmes, and deeper explanations of the science. The standard edition is comprehensive — the upgraded edition goes further.

  • Yes. The Frequency Handbook is available as a standalone product for $49.99 in our accessories section — for practitioners, researchers, or those who want a second copy. It's included free with every Harmonia order.

Category 04
Variants & Availability
  • We produced a limited first run of Harmonia Black. It sold out in 11 days. We're evaluating whether to produce a second run but have no confirmed timeline. Pearl White uses identical hardware — same coil, same PCB, same performance. The only difference is the casing colour.

  • We don't have a confirmed restock date. If you want to be notified when it returns, email us at support@bexxly.com with "Harmonia Black waitlist" in the subject line and we'll notify you first.

  • None. Identical PCB, identical coil, identical frequency range and output. The Black edition was purely an aesthetic variant. Pearl White performs exactly the same.

  • Harmonia is the core device — includes the device, Physical Frequency Handbook, and USB-C cable. The Complete Kit adds the WAVES frequency speaker (also works as white noise standalone), the TravelPod carry case, an upgraded Handbook edition, and a branded AUX cable. The Kit is $149.99 vs $89.99 for Harmonia alone.

Category 05
Shipping
  • Yes. We ship to 183 countries. Free worldwide shipping on all orders — no minimum spend. If your country isn't listed at checkout, contact us and we'll find a way.

  • Orders are processed within 24 hours of payment. Delivery takes 5–8 business days to most locations. A tracking number is emailed to you when your order ships.

  • Customs duties and import taxes are the customer's responsibility and vary by country. Most countries at our product's price point don't trigger significant duties, but we can't guarantee this. If customs is a concern for you, check your country's import thresholds before ordering.

  • Check your tracking number first — it's in your shipping confirmation email. If tracking shows no movement for 5+ business days, contact us at support@bexxly.com. We'll investigate and either expedite a replacement or issue a full refund.

Category 06
Returns & Refunds
  • 30-day full money-back guarantee, no questions asked. If Harmonia doesn't work for you within 30 days of purchase, email us and we'll process a full refund the same day. You keep the Handbook.

  • Email support@bexxly.com with your order number and the word "refund" in the subject line. We'll respond within 2 hours with return instructions. The process is simple and we never hassle customers who want a refund.

  • You need to return the Harmonia device. The Handbook is yours to keep — even if you return the device. All other items in the Complete Kit need to be returned for the full refund.

  • Contact us within 48 hours of receiving a damaged item with photos. We'll send a replacement immediately, no need to return the damaged unit. Shipping damage is on us.

Category 07
Accessories
  • WAVES is a dual-purpose speaker. Mode 1: connects to Harmonia via AUX cable and plays your chosen frequencies audibly alongside the electromagnetic field. Mode 2: standalone white noise speaker for sleep or focus — no connection to Harmonia needed. It's not essential, but if you want audio frequency delivery or white noise, it's the perfect companion.

  • The PowerPod is a portable powerbank that powers Harmonia via USB-C. It unlocks full portability — use Harmonia anywhere without needing a wall outlet. Travel, office, outdoors. Charges Harmonia multiple times on a single charge.

  • ShieldPod uses hollow air tubes instead of wire to carry sound from the driver unit to your ear. Conventional wired earphones run an electrical current right up to your ear canal, creating an electromagnetic field near your brain. ShieldPod's air tube eliminates this — the driver is positioned away from your head, and sound travels through air. The only earphones that make sense next to a healing device.

  • EchoPod (the original Bexxly speaker) is currently out of stock with no confirmed restock date. WAVES is the upgraded replacement and is available now. If you specifically want EchoPod, email us to join the waitlist.

Category 08
Safety
  • Yes. Harmonia operates at very low field intensities, well below international safety guidelines for electromagnetic exposure. No heat, no ionising radiation, no light, no sound. Thousands of customers run it nightly without issue. If you have specific health concerns, consult your doctor before use.

  • Harmonia is not recommended for: people with pacemakers or other electronic implants, pregnant women, people with active seizure disorders, children under 12, or anyone immediately post-surgery near a metal implant. If in doubt, consult your doctor.

  • Harmonia is a wellness device designed for relaxation, sleep support, and general wellbeing. It generates weak pulsed electromagnetic waves and sound waves at user-selected frequencies. It is not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, it should be managed by a qualified healthcare professional.

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