Shipping

🛡️

60-Day Money-Back Guarantee

Try Harmonia for 60 days. If it doesn't work for you — for any reason — email us and we'll refund you in full the same day. No questions, no hassle, no negotiation. You keep the Handbook.

Shipping

Free Worldwide Shipping

Every Bexxly order ships free, worldwide. No minimum spend. No shipping tiers. One policy for all 183 countries we ship to.

All orders are shipped with a tracking number. Your tracking link is emailed to you when your order dispatches.

Estimated delivery: 5–8 business days to most destinations. Remote locations or countries with slower customs processing may take up to 12 business days. Your tracking number will give you a real-time update.

Processing

Orders Processed Within 24 Hours

Orders placed before 3pm (AEST) on business days are typically processed and dispatched the same day. Orders placed after 3pm or on weekends are dispatched the next business day.

You'll receive a dispatch confirmation with your tracking number by email. If you haven't received this within 24 hours of ordering, check your spam folder or contact us.

Customs & Duties

Import Duties

Customs duties and import taxes are the responsibility of the customer and vary by country. Most countries at Harmonia's price point don't trigger significant duties — but we can't guarantee this for every destination.

If customs duties are a concern, check your country's import threshold for goods before ordering. We're happy to answer questions about this at support@bexxly.com.

Returns

60-Day Returns — No Questions Asked

If Harmonia doesn't work for you within 60 days of purchase, we'll refund you in full. No need to justify it. No re-stocking fee. No haggling.

How to return:

1
Email support@bexxly.com with your order number. Subject line: "Return — [your order number]"
2
We'll respond within 2 hours with return instructions and a prepaid label where applicable
3
Drop off the package. Refund is processed within 24 hours of receipt — often same day

You keep the Handbook. Even if you return the device, the Physical Frequency Handbook is yours. Consider it a gift for giving us a try.

Warranty

1-Year Warranty

Every Harmonia is covered by a 1-year manufacturing warranty from the date of purchase. This covers defects in materials and workmanship under normal use.

The warranty doesn't cover physical damage from drops or misuse. If your device develops a fault, contact us at support@bexxly.com with a description and photos and we'll sort it — typically with a replacement dispatched within 24 hours.

Damaged Orders

Arrived Damaged?

If your order arrives damaged — from shipping or otherwise — contact us within 48 hours with photos of the damage. We'll send a replacement immediately. No need to return the damaged item.

Shipping damage is on us. We pack every order carefully, but carriers occasionally mishandle packages. It won't cost you anything.